My order is shipped to a country outside of the United States. Will I have to pay customs/import fees to receive my order?
When a package is delivered internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are typically due once the package arrives in the destination country. Depending on the country, the buyer may be required to pay these charges at the time of delivery.
Depending on your country, you may be required to pay these charges at the time of delivery. Customs charges and fees are the sole responsibility of the purchaser; we are not responsible for any additional customs charges or fees once your package has left our facility.
If customs fees and charges are refused at the time of delivery, your order will be returned to us. Once we receive your package, we can refund you for your purchase. If you are unfamiliar with customs fees and charges, please contact your local postal or customs office for more information.
FAQs for Customs Clearance Procedures on International Orders
Who is responsible for paying customs fees?
There are two types of taxes charged when goods are imported into a country: customs fees and VAT (or similar tax).
In general, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. The amount of money that the receiver would have to pay depends on the data provided in the customs declaration, the supporting documents or the additional information the customs officers may request.
Can the sender pay for shipping customs charges?
The person or organisation responsible for clearing the customs will contact the receiver of the parcel. In almost every case, it is the receiver paying for the customs duties.
Why is my package stopped in customs?
There are many reasons why a package can be stopped in customs:
- The customs in the delivery country require more information.
- The paperwork is not done as required.
- The package contains any prohibited or restricted items.
- The mode of transport the package is being shipped with (air, road, rail, sea).
How long will it take for the customs to release my package?
It depends on each case specifically, but it may take from few days to a couple of months. How long the customs will hold your package will depend on whether you have paid the taxes and duties, if you have provided them all the required documentation, whether the box contains prohibited or restricted items or the transport method.
What customs clearance documents do I need for my international parcel?
It is in your best interest to keep the original invoices of the purchased goods and send a few copies of the invoice with your shipment. The invoice serves as an official statement of the value of the goods. Whether you need to present other documents like a certificate of authenticity or shipping insurance depends from country to country, it is up to the shippers to inform themselves. If the courier company responsible for the shipping is DHL, you can find these documents directly on their website.
International Orders
We ship worldwide. Major locations like the Germany, UK, Canada, and Australia usually receiver orders fairly quickly.
Estimated delivery times are not guaranteed due to the delays the shipment may experience clearing customs and other unforeseen circumstances.
Additional taxes or duties may be due upon delivery based on your countries laws.
If you order has not arrived please check with the shipping courier as there is likely taxes or duties due that need to be paid before it is delivered.