I didn’t received a confirmation email after ordering?
Each time you order, you’ll receive an order confirmation email as soon as your order is placed. If you haven’t received any email updates about your order, there are a...
FAQ
When Will My Order Ship and When Will it Arrive?
We strive to ship your order as quickly as possible. Usually, we ship on the same or the next business day. If your purchase date falls on a weekend, it...
International shipping customs fees and duties outside the United States
My order is shipped to a country outside of the United States. Will I have to pay customs/import fees to receive my order? When a package is delivered internationally, it...
How long does it take for an order to arrive after being shipped?
Orders typically ship within 2 business days of you ordering. US domestic customers can expect delivery within 7 business days, and other international customers within 12 business days. This is...
How to Track Your Package Delivery Status?
Track Delivery Status via Your PHYMAT Account As a registered user of phymatlife.com, you can sign in to your account. You can look up your orders without entering your customer...
Why Online Credit Card Payment Failed?
Secure online credit card transactions are processed in real-time on behalf of the PHYMAT by the authorized merchant payment service provider LianLianPay using the highest levels of security available on...
How to Reduce EMF Exposure from Heating Pads?
Heat has long been used as an effective form of therapy. While the overall qualities of warmth are associated with comfort and relaxation, heat therapy goes a step further and...
Why PHYMAT is Cheaper Than Other Brands of Infrared Mat?
Thank you for your interest in the PHYMAT far infrared heating pad. PHYMAT Infrared Heating Mat is one of the best Infrared Mats on the market. Although with the same...
How Long to Use Heating Pad for Back Pain?
Back pain can range from a muscle aching to a shooting, burning, or stabbing sensation. Also, the pain can radiate down a leg. Bending, twisting, lifting, standing, or walking can...
How to Use Far Infrared Heating Pad?
Although PHYMAT far infrared heating pads are created with an easy-to-use design for improving your health and wellness, it is still important to remember always use the mat safely and correctly to avoid damaging, overheating, and fire risks.
How to clean your PHYMAT Infrared Mat?
When you use your PHYMAT Infrared Mat regularly in your life, you might need to clean it as often as when it’s dirty. In general, you can cover your mat...
Is A Far Infrared Mat Somewhat Bendable?
Are PHYMAT far infrared heating pads flexible and bendable? Can I put it on a recliner, wrap it around my body or cover it with it? This is one of...